Questions About Your Order
If you do not see an answer to your question below, please refer to our FAQ section, email us at service@WineClubID.com or call 800- 297-7919.
Can I cancel my order?
The ID Wine Club has a hassle-free membership cancellation policy. You can cancel your membership at any time, for any reason, simply by calling member services at 800-297-7919. Our call center is open Monday – Friday between 10 a.m. and 6 p.m. Eastern Time (certain holidays excluded).
Cancelling your membership will cancel any upcoming orders that have not yet been processed. Please keep in mind that orders cannot be cancelled once they are processed. Any orders processed before a membership cancellation is requested will still be shipped.
What if I refuse my shipment?
If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges.
How do I return my product?
If you are unsatisfied with any wine that you received, please contact service@wineclubID.com. If you have received a shipment and would like to return it, you can send your unopened wine to We Ship Express, 118 Aker Drive, Cobleskill, NY 12043 to receive a refund. Only complete, unopened shipments are accepted for returns. Please include the order number and your shipping address with the package so the return can be identified with your account. When we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via email.
What do I do if my product is damaged?
We and our fulfillment partners take great care to ensure that your wines arrive undamaged. If you believe your shipment is damaged, please contact service@wineclubID.com immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.
What do I do if I don’t like my wine?
Everyone’s tastes are different, and we want to make sure you only receive the wines that suit you. If for any reason, you receive a wine that doesn’t meet your expectations, just let us know and we’ll promptly replace it or credit you for it. To receive your replacement or credit, please contact service@wineclubID.com.
Can I change my shipping address?
You may request changes to your shipping address up to one hour following your purchase. After one hour, it may not be possible to process a change, since our vendors are committed to shipping products as quickly as possible to ensure speedy delivery.
How long does it typically take for orders to ship?
Wine orders typically ship via UPS or FedEx Ground within two to three days and will be delivered within 2 to 10 days, depending on your location.
Can I have a product shipped internationally?
At this time, The ID Wine Club’s vendors can ship products only within the continental United States.
Should I ship to my home or work address?
We strongly recommend that you use a business address whenever possible when shipping wine, as someone 21 or older must be available to sign for the shipment. Wine cannot be shipped to P.O. boxes.
To which states does The ID Wine Club ship?
We ship to the following states: Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Washington, Wisconsin, West Virginia and Wyoming.
Can I have an order shipped to a P.O. Box?
Unfortunately, wine cannot be shipped to P.O. boxes.
Will I have to sign for my package?
Someone 21 or older must be available to sign for shipments containing wine. Please note that if delivery attempts are unsuccessful and a shipment is returned to us we will process the return and refund your card, minus any original shipping charges.
Are shipments insured?
The ID Wine Club does not offer members the ability to purchase insurance on shipments at this time. If you receive a broken bottle or otherwise damaged order, please contact service@wineclubID.com. Please take a photo of any broken or damaged products, as this may be required for us to file a claim with the carrier.
What if my shipment is not successfully delivered?
Our shipping partners typically make several attempts to deliver a shipment. If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges.