FAQ

FAQ 2017-07-12T20:01:12+00:00

Membership & General Questions

What is ID Wine Club?

ID Wine Club is a journey of true crime and true wines unlike any other wine club. Every other month you’ll receive an exclusive selection of wines delivered to your door in one specially curated package complete with tasting notes that reveal the facts & true stories behind each wine.
Fun, collectable and deliciously mysterious – the collectable Investigation Discovery themed wines are the perfect partners in crime to watch with your favorite ID shows. The first shipment comes with 3 very special ID themed wines, each based on titles or personalities from the network. Each shipment that follows will contain a different ID themed wine. Experience your favorite ID shows while investigating the world of wine.

How can I become a member of The ID Wine Club?

To become a member of The ID Wine Club, simply register here.

How often will I receive wine shipments?

After enrolling, your first shipment of wine will be processed right away. You will continue to receive shipments of wines at your desired frequency for as long as you like. You can modify your shipping dates at any time via our website or by contacting Member Services. There are no forms to fill out, phone calls to make or emails to send. The wine comes to you automatically, unless you call to cancel.

How many ID Themed wines do I receive in each shipment?

You will receive three ID-Themed wines in your first shipment. In every shipment after the first one, you will receive one new ID Themed wine. If you opt-in for monthly shipments (12 x a year), a new ID-Themed wine will come every two months, not every month.

How do I know I’m getting the right wines for me?

With over 100 years of combined experience, our wine curators apply the most exacting standards to every bottle they taste. Our other staffers also taste the wines and share their opinions, and only one out of every fifty bottles are selected from the thousands of wines our experts evaluate from around the globe. Therefore, you get only the best bottles vetted by our wine curators and selected by our personalization technology to match your Wine Profile.

Am I obligated to continue with The ID Wine Club for any length of time?

No, you have the option to cancel at any time, and you will not be billed further once you cancel. There is no penalty for canceling. How long you stay with us is entirely up to you.

Do I have the option to cancel at any time?

The ID Wine Club has a hassle-free membership cancellation policy. You can cancel your membership, for any reason, simply by calling member services at 800-297-7919. Our call center is open Monday – Friday between 10 a.m. and 6 p.m. Eastern Time (certain holidays excluded).

Cancelling your membership will cancel any upcoming orders that have not yet been processed. Please keep in mind that orders cannot be cancelled once they are processed. Any orders processed prior to requesting a membership cancelation will still be shipped.

How can you offer such low prices on fine wine?

We live by a simple rule: To match you with the wine that suits your preferences and fits your budget. Many of the wines we sell were crafted by working directly with wineries and vineyards around the world, to eliminate the middleman and pass along the savings to you.

What is your privacy policy?

For each registered member, we collect the member’s shipping address, email address, IP address and other information. The information we collect is used to customize the content and/or layout of our page for each individual member and is used by us to contact members regarding their accounts. This information is not shared with other organizations or vendors for commercial purposes without the member’s consent. For more information about the ID Wine Club, please visit www.wineclubid.com/privacy.

What is The ID Wine Club’s relationship to Lot18?

Investigation Discovery, where local law allows, has chosen L18 Holdings, Inc., and its panel of experts, to select the wines and operate the clubs on our behalf. L18 Holdings, Inc. uses direct to consumer shipping permits and ships in accordance with direct shipping laws for sales to AZ, CA, CO, CT, GA, HI, IA, ID, IL, IN, KS, LA, MA, MD, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, SD, TN, TX, VA, VT, WA, WI, and WV. For all other states, ALL ALCOHOLIC BEVERAGES PURCHASED FROM The ID Wine Club ARE SOLD IN THE STATE OF CALIFORNIA AND TITLE PASSES TO THE BUYER IN CALIFORNIA.

By joining forces, the two companies are able to provide you with an unprecedented level of savings, service and selection. To visit Lot18, click here.

Who is the seller of the wine?

The wine is sold to you under a L18 Holdings, Inc. license, which permits Lot18 to sell and ship wine. Each subsequent shipment of wine is also sold to you under this license.

Account Information

How do I change my email preferences?

You can change your email preferences by clicking the link at the bottom of your The ID Wine Club emails.

How do I change the name or email address tagged to my The ID Wine Club account?

You can change your email preferences by going to the “Account” page or by contacting member services at service@wineclubID.com.

What do I do if I forget my username or password?

Please click the “Forgot your password” button under the sign-in box and we’ll email you with your password reset instructions.

If I have a Lot18 account, how does it affect my The ID Wine Club account?

Not at all. If, for example, you change your email address or password for one account it does not affect the other.

 

Feedback & Returns

How can I provide feedback?

We welcome your feedback! Please email service@wineclubID.com.

Can I cancel my order?

The ID Wine Club has a hassle-free membership cancellation policy. You can cancel your membership at any time, for any reason, simply by calling member services at 800-297-7919. Our call center is open Monday – Friday between 10 a.m. and 6 p.m. Eastern Time (certain holidays excluded).

Cancelling your membership will cancel any upcoming orders that have not yet been processed. Please keep in mind that orders cannot be cancelled once they are processed. Any orders processed before a membership cancellation is requested will still be shipped.

What if I refuse my shipment?

If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges.

How do I return my product?

If you are unsatisfied with any wine that you received, please contact service@wineclubID.com. If you have received a shipment and would like to return it, you can send your unopened wine to We Ship Express, 118 Aker Drive, Cobleskill, NY 12043 to receive a refund. Only complete, unopened shipments are accepted for returns. Please include the order number and your shipping address with the package so the return can be identified with your account. When we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via email.

What do I do if my product is damaged?

We and our fulfillment partners take great care to ensure that your wines arrive undamaged. If you believe your shipment is damaged, please contact service@wineclubID.com immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.

What do I do if I don’t like my wine?

Everyone’s tastes are different, and we want to make sure you only receive the wines that suit you. If for any reason, you receive a wine that doesn’t meet your expectations, just let us know and we’ll promptly replace it or credit you for it. To receive your replacement or credit, please contact service@wineclubID.com.

Can I change my shipping address?

You may request changes to your shipping address up to one hour following your purchase. After one hour, it may not be possible to process a change, since our vendors are committed to shipping products as quickly as possible to ensure speedy delivery.

Can I recommend products for The ID Wine Club to offer?

Absolutely. Please email us at info@wineclubID.com, and we’ll be sure to forward your inquiry to our wine experts.

I’m a supplier/producer and would like to see my products offered on The ID Wine Club. Who can I contact about this?

Please email info@wineclubID.com, and we’ll be happy to get your information to our curators.

 

Payment

What forms of payment are accepted on The ID Wine Club?

The ID Wine Club accepts American Express, Visa, MasterCard and Discover.

Can I buy over the phone?

Our Member Services team will be happy to assist you in making a purchase over the phone. Please call 800-297-7919.

Is it safe to use my credit card to make purchases on The ID Wine Club?

The ID Wine Club uses up-to-date, safe, secure technology to ensure that your personal credit-card information is not compromised. The information is encrypted and never stored intact.

Where is the “CVV” number located on my credit card?

On Visa, MasterCard and Discover cards, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number. On American Express cards, the four-digit CVV number is printed on the front of the card above the card account number.

Can I change my credit-card information?

You can change your credit-card information by visiting the “Account Settings” section of the site.

When will my credit card be charged?

Your credit card will be charged when you click on the “Send Me My Wine” button at the time of purchase.

Will I be charged sales tax?

The sales tax quoted at checkout is based on the shipping address you provide. The amount includes both state and local taxes, where applicable.

Shipping

How long does it typically take for orders to ship?

Wine orders typically ship via UPS or FedEx Ground within two to three days and will be delivered within 2 to 10 days, depending on your location.

Can I have a product shipped internationally?

At this time, The ID Wine Club’s vendors can ship products only within the continental United States.

Should I ship to my home or work address?

We strongly recommend that you use a business address whenever possible when shipping wine, as someone 21 or older must be available to sign for the shipment. Wine cannot be shipped to P.O. boxes.

To which states does The ID Wine Club ship?

We ship to the following states: Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Washington, Wisconsin, West Virginia and Wyoming.

Can I have an order shipped to a P.O. Box?

Unfortunately, wine cannot be shipped to P.O. boxes.

Will I have to sign for my package?

Someone 21 or older must be available to sign for shipments containing wine. Please note that if delivery attempts are unsuccessful and a shipment is returned to us we will process the return and refund your card, minus any original shipping charges.

Are shipments insured?

The ID Wine Club does not offer members the ability to purchase insurance on shipments at this time. If you receive a broken bottle or otherwise damaged order, please contact service@wineclubID.com. Please take a photo of any broken or damaged products, as this may be required for us to file a claim with the carrier.

What if my shipment is not successfully delivered?

Our shipping partners typically make several attempts to deliver a shipment. If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges.

Holiday shipping deadlines

Order wine by 11:59 PM EST on the date listed for your state to ensure delivery by the holiday at the top of the column. Please note that these dates are subject to change due to extreme weather. We will do our best to communicate any deadline changes in advance.

State Easter Sunday Mother’s Day Father’s Day
Alaska (shipping not available)
Alabama April 6 May 4 June 8
Arkansas (shipping not available)
Arizona April 4 May 1 June 6
California April 4 May 1 June 6
Colorado April 4 May 1 June 6
Connecticut April 6 May 4 June 8
District of Columbia April 6 May 4 June 8
Delaware April 6 May 4 June 8
Florida April 6 May 4 June 8
Georgia April 6 May 4 June 8
Hawaii (shipping not available)
Idaho April 4 May 1 June 6
Illinois April 6 May 4 June 8
Indiana April 6 May 4 June 8
Iowa April 6 May 4 June 8
Kansas April 4 May 1 June 6
Kentucky (shipping not available)
Louisiana April 6 May 4 June 8
Maine April 6 May 4 June 8
Massachusetts April 6 May 4 June 8
Maryland April 6 May 4 June 8
Michigan April 6 May 4 June 8
Minnesota April 6 May 4 June 8
Missouri April 6 May 4 June 8
Mississippi April 6 May 4 June 8
Montana April 4 May 1 June 6
Nebraska April 4 May 1 June 6
Nevada April 4 May 1 June 6
New Hampshire April 6 May 4 June 8
New Jersey April 6 May 4 June 8
New Mexico April 4 May 1 June 6
New York April 6 May 4 June 8
North Carolina April 6 May 4 June 8
North Dakota April 4 May 1 June 6
Ohio April 6 May 4 June 8
Oklahoma (shipping not available)
Oregon April 4 May 1 June 6
Pennsylvania April 6 May 4 June 8
Rhode Island (shipping not available)
South Carolina April 6 May 4 June 8
South Dakota April 4 May 1 June 6
Tennessee April 6 May 4 June 8
Texas April 4 May 1 June 6
Utah (shipping not available)
Vermont April 6 May 4 June 8
Virginia April 6 May 4 June 8
Washington April 4 May 1 June 6
West Virginia April 6 May 4 June 8
Wisconsin April 6 May 4 June 8
Wyoming April 4 May 1 June 6

 

Order Status

What is the status of my order?

Wine orders will typically ship via UPS Ground or FedEx Ground within two to three days of purchase and will take anywhere from 2 to 10 days to arrive depending on the product’s origin and destination. Please remember that someone 21 or older must be available to sign for shipments containing wine.

Can I track my order?

Yes. On the Order History page you can view your order history and view the tracking number once it’s provided by the carrier. Please remember that someone 21 or older must be available to sign for shipments containing wine.

 

Wine Store

What is the Wine Store?

You can use the Wine Store to shop for wines from the ID Wine Club wine collection. The Wine Store allows you to build an order containing 3, 6, or 12 bottles selected by you. Use it to order more of the wines you love, or to try wines you haven’t yet received.

Are Wine Store orders part of my club shipments?

No, Wine Store orders are additional, optional orders you place at your own discretion. Wine Store orders do not affect the contents or timeline of your upcoming club shipments. Those club shipments will still be sent as scheduled.

Who can order from the Wine Store?

The Wine Store is available to anyone currently subscribed to the ID Wine Club wine club.

What wines are available in the Wine Store?

The wine list in the Wine Store is comprised of wines that are currently in stock, including both wines that you have and have not received.

When will my Wine Store orders be shipped?

Wine Store orders are processed to be shipped as soon as the order is placed.